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Germany Newcomer Bible · Chapter 16

Consumer Protection and Scams

About 2 minutes to read. Verify current official requirements using the source links in the chapter.

The scams that target newcomers in Germany

Scam How it looks What to do
Fake landlord Cheap flat, owner abroad, deposit before viewing Never pay before viewing and signing
Fake police / bank call "Your account is compromised, transfer to a safe account" Hang up; call your bank on the number on your card
Parcel/toll SMS "Your DHL parcel is held, pay €1.99" Delete; carriers don't ask for payment by SMS link
Fake authority letter or email "Ausländerbehörde: pay fee or be deported", "Finanzamt refund — enter card" Authorities use your case number, write by post, and never ask for card or crypto payments
"Hi Mum/Dad" messenger A new number asks for urgent money Call the old number
Online shop fakes Very low prices, prepayment only Check the imprint (Impressum); pay by PayPal goods-and-services or credit card
Rundfunkbeitrag lookalikes Private "GEZ registration services" charging fees Registration at rundfunkbeitrag.de is free

Reminders and debt collection — know the difference

  • Mahnung (reminder) from a company or collection agency (Inkasso): check whether the claim is real. If it isn't, object in writing. Don't pay unknown claims "to make them go away".
  • Mahnbescheid (court payment order): a yellow envelope from an Amtsgericht. This is serious — you have 2 weeks to file an objection (Widerspruch) using the enclosed form. If you don't, the creditor can enforce it.
  • Abmahnung for file sharing: letters from law firms about torrent downloads are real and can cost hundreds of euros. Don't ignore them, and don't sign a cease-and-desist declaration without advice.

Where to get help

  • Verbraucherzentrale in your state: low-cost advice on contracts, energy, insurance and scams (€0–30).
  • Police (110) for fraud in progress. File reports at the online police station (Onlinewache) of your state.
  • Your bank's 24/7 block line, or the 116 116 card-blocking number.

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